Shipping policy

SHIPPING ROUTES

We're delighted to offer shipping and want to be transparent about the cost of shipping frozen food, which can be higher due to specialized insulated packaging. To ensure your frozen food arrives in perfect condition, we offer UPS Next Day Air and 2nd Day Air anywhere in the United States, and UPS Ground shipping to UPS Zones 1 and 2 only (see map).

For non-frozen items, we offer nationwide shipping with UPS Next Day Air, 2nd Day Air, or Ground shipping. Kindly note that we can only ship to physical addresses, no P.O. boxes please.

 
SHIPPING OPTIONS
At checkout, you'll have several options for shipping. UPS Ground or home delivery is the least expensive method, though it means your food will be shipped by truck. In warmer months this can result in some thawing. If you prefer, there are also options for UPS Next Day Air and 2nd Day Air shipping.
 
If you are scheduled for 2-day UPS Ground shipping, your items should arrive with minimal thawing. The more product you have in your box, the longer it will take to thaw. For example, larger orders (8 – 10 containers per box) take much longer to thaw than smaller orders (2 – 3 containers per box). If you want minimal thawing, please order at least 8 containers whenever possible, or upgrade to UPS Next Day Air or 2nd Day Air shipping.
 
Note: The day the order ships is not counted in the transit time. For example, a Monday ship date with 2-day transit is expected to reach you on Wednesday.
 
SHIPPING ORDERS

You can view shipping rates by adding items to your shopping cart and proceeding through checkout. Shipping is based on weight, location, and the shipping option you choose.
 
Add different amounts to your shopping cart and proceed through checkout to see the rates. You can do this with different quantities to see different rates. You are not obligated to purchase unless you confirm your order at the end of checkout.
 
SHIPPING SUPPLIES
We ship in insulated boxes with dry ice. Dry ice is frozen carbon dioxide, part of the Earth’s atmosphere. It is the gas we exhale during breathing and the gas plants use in photosynthesis. It is also the same gas commonly added to water to make club soda.
 
Dry ice is particularly useful for freezing, and for keeping food frozen because of its very cold temperature: -109.3F. Dry ice changes directly from a solid to a gas – called sublimation – in normal atmospheric conditions without going through a liquid stage. Hence the name, “dry ice”.
 
As a general rule, dry ice will sublimate at a rate of five pounds every 24-36 hours in an insulated cooler. NEVER touch dry ice that is intact.
 
We have tried shipping frozen food many ways and have opted for compostable paper insulation instead of Styrofoam boxes. Unfortunately, we are not in a position to accept the shipped return of insulated boxes; however, we will gladly pick up boxes and ice packs that are clean and in good condition if we are in your area.
 
SHIPPING DAYS
We ship frozen food on Mondays and Tuesdays. All orders must be accepted for shipping by us at least one business day before the next ship date. Orders are processed on a first-come, first-served basis. If you want date-specific shipping, order at least 5 business days in advance and request a ship date in the comments box, keeping in mind we ship Monday and Tuesday. This applies to prepared food only; custom orders will generally ship on the Monday or Tuesday following preparation, or upon agreement. We ship non-frozen food or other items on most weekdays.
 
SHIPPING ISSUES
Please contact us within 24 hours if you do not receive your package by the date and time indicated on your tracking order. As a seller, we can trace the box and have UPS contact the driver to see where the box was left, as it may have been delivered to the wrong address. Time is of the essence. If you neglect to contact us within 24 hours of the scheduled delivery date and time, there is no recourse, and payment will not be refunded.